Head of IT and Operations (cyber security, GDPR, legal) - NGONewly created role Are you a strategic and people centred IT and Operations leader looking for a role with real organisational impact? Charity People are seeking a Head of IT and Operations to join a leading NGO to oversee the global IT infrastructure, operational systems, and organisational compliance.You will guide a high performing team, drive service excellence, and ensure robust, secure, and efficient processes across all departments. This is an exciting opportunity for a collaborative leader who thrives in a hybrid, multi office environment and enjoys balancing hands on problem solving with strategic planning. There will be overseas travel involved.Salary: £65,598 - £67,000 per annumHybrid: You will be office based twice a week. Key Duties and ResponsibilitiesLead the overall IT and operational strategy, ensuring robust, efficient systems and seamless user support across all locations.Oversee IT service delivery, including KPIs/SLAs, digital security, service desk management, and hardware/software deployment.Ensure reliable cloud infrastructure management, business continuity, and disaster recovery planning.Develop and implement organisation wide operational policies, compliance processes, and health and safety procedures.Act as a focal point for data protection, security management, and global legal compliance activities.Manage budgets, suppliers, contracts, and third party service providers for both IT and ..... full job details .....