Customer Support Agent Bournemouth (office based) £30,000 + benefitsJoin a fast-growing tech company that s transforming the accountancy software space with cutting-edge solutions and a fresh approach to customer experience. If you thrive in a fast-paced support environment and enjoy solving problems, this Customer Support Agent role could be your next career move.Recognised as one of the Sunday Times Best Places to Work 2024 and backed by £25 million in recent investment, this company offers a dynamic and rewarding environment where your contributions truly matter.As a Customer Support Agent, you will benefit from: Company share schemePrivate medical insurance25 days holiday plus bank holidaysQuarterly profit-related bonusHybrid/flexible working arrangementsClear progression opportunitiesAutonomy and ownership of your workload As a Customer Support Agent, your responsibilities will include: Managing inbound queries via phone and email, triaging and prioritising effectivelyRecording and tracking support tickets using internal systemsDiagnosing and resolving technical issues, escalating where appropriateAdvising clients on best practice to optimise their use of the softwareCollaborating with implementation consultants to resolve system queries As a Customer Support Agent, your experience will include: Previous experience in a customer support roleExpierence in supporting Finance/Accoutancy SoftwareStrong verbal and written communication skillsAbility to work independently and ..... full job details .....