Social network you want to login/join with:Location:

Birstall (Hybrid Working)Contract Type:

Permanent, Full TimeWorking Pattern:

8.5-hour shifts scheduled between 7am and 7pm, Monday to FridaySalary:

CompetitiveSecurity Clearance Required

– Applicants

must have lived in the UK for 5 or more years

to be eligible.Are you passionate about delivering exceptional IT support and creating a seamless customer experience? We’re looking for a

Service Desk Analyst

to be the frontline of our IT service, providing high-quality support to our customers, partners, and suppliers.This is an exciting opportunity to grow your technical skills in a fast-paced, collaborative environment while playing a key role in improving our IT services.What You’ll Be DoingDelivering top-tier support

– Handle incidents and service requests efficiently with a focus on quick resolution and customer satisfaction.Meeting performance goals

– Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Collaborating effectively

– Serve as a vital link between customers, suppliers, and internal teams to resolve issues.Managing knowledge and data

– Maintain accurate records and contribute to a growing knowledge base.Developing your skills

– Build technical expertise and contribute to first-time resolutions and customer satisfaction improvements.Job Description

Location:

Birstall (Hybrid Working)Contract Type:

Permanent, Full TimeWorking Pattern:

8.5-hour shifts scheduled between 7am and 7pm, Monday to FridaySalary:

CompetitiveSecurity Clearance Required

– Applicants

must have lived in the UK for 5 or more years

to be eligible.Are you passionate about delivering exceptional IT support and creating a seamless customer experience? We’re looking for a

Service Desk Analyst

to be the frontline of our IT service, providing high-quality support to our customers, partners, and suppliers.This is an exciting opportunity to grow your technical skills in a fast-paced, collaborative environment while playing a key role in improving our IT services.What You’ll Be DoingDelivering top-tier support

– Handle incidents and service requests efficiently with a focus on quick resolution and customer satisfaction.Meeting performance goals

– Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Collaborating effectively

– Serve as a vital link between customers, suppliers, and internal teams to resolve issues.Managing knowledge and data

– Maintain accurate records and contribute to a growing knowledge base.Developing your skills

– Build technical expertise and contribute to first-time resolutions and customer satisfaction improvements.

Qualifications

What We’re Looking ForStrong communication skills

– Clear and professional verbal and written communication, with the ability to explain technical concepts to non-technical users.Technical problem-solving

– Solid analytical skills with experience using IT Service Management (ITSM) tools.Time management

– Ability to prioritise effectively, stay calm under pressure, and adapt to shifting priorities.Team player with customer focus

– A collaborative mindset and deep understanding of customer needs within IT service environments.Desirable

– ITIL V3/V4 Foundation certification and/or customer service accreditation (preferred but not essential).Important RequirementDue to the nature of the role,

a full security clearance is required . Candidates

must have lived in the UK continuously for at least 5 years

to be considered.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.Annual Leave:Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.Health and Wellbeing:Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.Ready to join the UK’s largest managed service provider?Apply today or contact our friendly Talent Acquisition Team for more information.

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