Drive quality, lead change and make a lasting difference! About Us Carers Trust Heart of England exists to improve the lives of family carers and the people they care for. We provide information, advice, and a wide range of practical and emotional support to unpaid carers and people with care and support needs. Our work is rooted in compassion, partnership, and a commitment to high-quality, person-centred services. Our Regulated Activities and Contract Scope The Care Services Manager will have responsibility across our regulated and associated services, which currently include: • Domiciliary care (personal care in people''s homes) • Short Breaks and Emergency Respite (including sleep-in provision) • Dementia Wraparound Support • Day Break Day Services (currently unregulated) We hold contracts and funding arrangements across several commissioners and funders. The postholder will be responsible for ensuring that care and support is delivered in accordance with all relevant contractual and funding requirements. The Role The Care Services Manager will hold personal CQC accountability for the quality, safety, and compliance of our regulated services. While this is fundamentally a strategic leadership and governance role, our regulated services are currently at an important stage of development. As such, we are looking for someone who is equally comfortable providing visible, hands-on operational delivery when needed. Initially, the successful candidate will spend time working ..... full job details .....