Audio Visual Technical Services Manager - South Are you ready to elevate your career in a dynamic and supportive environment? We are on the hunt for a seasoned professional to become the advanced technical support and escalation point of contact for audio-visual (AV) challenges that exceed typical expertise. As the linchpin of the technical team, you will empower Helpdesk engineers, Field Service Engineers, and customers by expertly tackling intricate post-project technical issues, system redesigns, and escalated service requests. Join this team and become the trusted expert everyone turns to! Key Responsibilities: Lead Technical Escalations: Serve as the primary escalation point for complex AV issues, guiding Helpdesk, Field Service Engineers, and customers to effective resolutions. Innovate and Improve: Execute programming changes, DSP redesigns, and technical corrections post-project, fostering continuous improvement. Drive Efficiency and Satisfaction: Manage AV-related escalations through the Helpdesk, ensuring swift resolutions and exemplary customer satisfaction. Collaborate and Thrive: Work within a vibrant AV Helpdesk support team, contributing to a friendly, solution-oriented atmosphere. Shape Processes: Oversee internal process and change requests, offering proposals to the Head of Global Professional Services. Technical Expertise: Conduct thorough reviews of AV service changes, collaborating with clients and teams to leverage strong AV design experience. Onsite ..... full job details .....