First Line IT Support Technician Package • Salary circa £30,000 • Company profit scheme • Life assurance • Private healthcare We are supporting a well established global engineering technology business with a strong reputation for quality and innovation. The organisation operates internationally and is recognised for its positive culture and commitment to staff development. This position sits within a small, collaborative IT team base just outside of Glasgow. The role will be site based, with some flexiblity for hybrid working once established. If you are looking for a stable, well structured environment within a supportive small team, this would be a great opportunity to step into. The Role As a First Line IT Support Technician, you will act as the first point of contact for internal users across the business. This is a structured internal support environment. Key responsibilities include: • Providing first line helpdesk support via phone, email, MS Teams and ticketing systems • Diagnosing and resolving hardware, software and basic network issues • Supporting Microsoft 365 and cloud based systems • Managing user accounts, permissions and devices • Escalating more complex issues where required • Accurately documenting issues and resolutions You will gain exposure to cloud technologies and work closely with wider IT functions, making this a strong opportunity for someone looking to grow within IT support. About You • Foundational experience within an IT helpdesk or first ..... full job details .....