Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Role: Content DesignerLocation: London, 2 days per week on site required Duration: 6-month initial contract Rate: .00 via umbrella company We''re partnering with one of the UK''s largest and most recognised financial services organisations, currently undergoing major digital transformation. With millions of customers and a strong investment in design, technology and AI, this is an opportunity to help shape the future of digital banking at scale. The RoleWe''re looking for a talented Content Designer to join a multidisciplinary design squad within an innovative Conversational Banking Lab. You''ll play a key role in shaping intuitive, human-centred experiences - helping build intelligent, conversational journeys that support customers in navigating their financial world.You''ll collaborate closely with designers, product managers, researchers and engineers, ensuring content is clear, accessible and grounded in genuine user needs. What You''ll Be DoingTurning complex financial concepts into clear, plain EnglishApplying user research and insight to shape meaningful content ..... full job details .....