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PLM Business Support

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Expleo Group2 days ago Be among the first 25 applicantsJoin to apply for the

PLM Business Support

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Expleo GroupAs a member of the Engineering Design Capabilities Team, the PLM Business Support – Engineering Support professional provides expert-level support for the company’s Product Lifecycle Management (PLM) toolset. This role ensures successful implementation, adoption, and ongoing maintenance of PLM systems—particularly Windchill—across engineering communities, offering technical expertise, user training, troubleshooting support, and process optimization.

Responsibilities

First-Line Support: Act as the initial contact for user queries, resolving issues and escalating as needed.Training Delivery and Content Creation:Develop user-friendly training materials and support documentation.Conduct coaching sessions and deliver training during pilot phases and staged rollouts.Implementation and Process Optimization:Collaborate on the creation and enhancement of engineering processes tied to PLM tool rollouts.Conduct training needs analysis to tailor content for engineering teams.Verification and Validation Support:Assist with system validation tasks ensuring PLM tools meet specified business and engineering requirements.User Acceptance Testing (UAT):Participate in testing within integrated environments to confirm workflow integrity.Data Organization and User Roles:Support data structuring initiatives and define/manage user roles.Provide advisory assistance in executing data organization requests.Troubleshooting and Performance Reporting:Offer technical support aligned with service level agreements and KPIs.Report system performance issues and recommend enhancements.Documentation Maintenance:Develop and maintain robust PLM support guides and documentation.

Essential Skills

Expertise in PLM/PDM Systems:Deep understanding of PLM tools, especially Windchill, and industry best practices.Strong Communication and Training Skills:Ability to explain complex concepts clearly and effectively to various stakeholders.Technical Acumen:Experience with validation, UAT, and technical configuration of PLM systems.Process Development:Skilled in analyzing and creating efficient workflows aligned with tool rollouts.Problem Solving:Capable of resolving issues promptly and reporting performance metrics.Collaboration:Comfortable working across teams and engaging with diverse engineering functions.Documentation and Support Materials:Proficient in developing helpful user guides and maintaining accurate support records.

What Do I Need Before I Apply

UK based support onlyMust be SC cleared

Benefits

Collaborative working environment – we stand shoulder to shoulder with our clients and ourpeers through good times and challengesWe empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projectsExpleoAcademy - enables you to acquire and develop the right skills by delivering a suite of accredited training coursesCompetitive company benefitsAlways working as one team, our people are not afraid to think big and challenge the status quoAs a Disability Confident Committed Employer we have committed to:Ensure our recruitment process is inclusive and accessibleCommunicating and promoting vacanciesOffering an interview to disabled people who meet the minimum criteria for the jobAnticipating and providing reasonable adjustments as requiredSupporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive

Seniority level

Seniority level Entry levelEmployment type

Employment type Full-timeJob function

Industries IT Services and IT ConsultingReferrals increase your chances of interviewing at Expleo Group by 2xSign in to set job alerts for “Business Support” roles.

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