Our client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site ..... full job details .....