Are you ready to take your career to the next level? This exciting opportunity as a Technical Support Engineer offers you the chance to work with cutting-edge technology, delivering exceptional service to customers and driving innovation in the telecommunications industry. With a competitive salary, outstanding benefits, and opportunities for growth, this role is perfect for someone looking to make a real impact in a dynamic and rewarding environment. What You Will Do:- Diagnose and resolve technical issues, ensuring long-term solutions are implemented effectively.- Provide advanced troubleshooting support for escalated incidents from Tier 1, showcasing your expertise.- Analyse and resolve software, hardware, and networking problems across diverse systems.- Perform remote installations of cloud-based telephony systems, ensuring seamless integration.- Deliver training and onboarding support to users, ensuring optimal utilisation of hardware, software, and services.- Investigate and resolve end-user technical issues, maintaining high service standards. What You Will Bring:- Experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet.- Strong knowledge of IP networking, including DHCP, DNS, VPN, NAT, and VoIP.- Proven ability to configure, install, and troubleshoot routers, wireless access points, and Wi-Fi protocols.- Familiarity with telecommunications PBX systems such as Panasonic, Samsung, and Horizon.- Excellent communication skills and a ..... full job details .....