Closing Date of Applications - 08/10/25Our Story

Established in 2013, City Football Group is the world’s leading private owner and operator of football clubs, with total or partial ownership of twelve clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what “City” football has meant to people for over a century.This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.Purpose

The individual will work as part of CFG’s Service Desk team which is responsible for supporting and maintaining IT systems and providing efficient desktop support to all business users. The role will be responsible for the handling of IT tickets raised, initial diagnosis, resolution and assignment the appropriate member of the team.Your Impact

Business SupportAs part of the Service Desk team, you will be part of a team be providing a high level of support to global users.Customer ServiceAs the single point of contact for all IT related matters for the business, the Service Desk handles all incoming queries and help requests from end users. It is the responsibility of the Service Desk Analyst to ensure that all tickets are logged, categorised and assigned to the correct person for actioning, providing regular updates to the customer where necessary.Technical Support and TroubleshootingAs the single point of contact, the Service Desk Analyst will attempt to resolve technical issues as they arrive where possible. For more advanced technical issues, detailed information should be received in order to provide whoever the ticket is assigned to as much information as possible to assist with resolution.What we are looking for

EssentialProven customer service record with a corporate client baseKnowledge of user account administration in Office 365Previous experience of working on a helpdeskMinimum 1-year experience in a similar roleExcellent communication skills • Strong attention to detail in logging support ticketsAssertive, confident and professional mannerFlexible and adaptable as the business demandsGood general IT technical knowledgeExperience on Microsoft applicationsDesirableKnowledge of ITIL processesExperience in mobile and tablet devicesExperience in supporting Mac operating systemsExperience administering user accounts in business applications

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