Description We are seeking an experienced and highly organised Customer Services Advisor whose skills can make a real difference in a social housing environment. We value your strong communication skills and attention to detail.The successful candidate will serve as the first point of contact for residents, contractors, and stakeholders, delivering excellent customer service while supporting the housing management team''s day-to-day operations. This role is best suited to someone with previous experience within social housing, housing associations, or local authority environments who enjoys structured operational work rather than project-based assignments. Responsibilities Provide a professional front-line customer service experience via phone, email, letter, and in person. Manage and resolve a broad range of resident enquiries at the first point of contact Arrange appointments, coordinate access, and organise meetings Liaise with residents, Managers, contractors, and the External Management Agent. Log communal repairs and proactively follow up on updates. Maintain accurate records across housing and document management systems (CD and EDMS) Raise purchase orders and payment requests using finance systems. Prepare resident communications, including letters and newsletters. Support vulnerable residents and manage customer expectations during service delays. Assist with operational and compliance-related projects, including Fire Safety initiatives. Qualifications Essential ..... full job details .....