Senior Application Support EngineerLocation: Cardiff - HybridSalary: Up to 35,000 + bonus CPS Group are working with a growing technology business in Cardiff that develops and supports software solutions for the financial services sector. They''re looking for an experienced Senior Application Support Engineer to join their Engineering team and provide high-level technical support across their customer-facing applications.This is a great opportunity for someone with a strong background in Application/Software Support, SQL and technical troubleshooting who enjoys getting to the root cause of complex issues, while also supporting and mentoring less experienced members of the team.The RoleAs a Senior Application Support Engineer, you''ll provide 2nd and 3rd line application support, taking ownership of more complex and escalated technical issues through investigation, root-cause analysis and resolution.You''ll work closely with Service Delivery and Engineering teams, helping ensure customer issues are resolved effectively while also improving processes, documentation and automation across the support function.What You''ll Be DoingProviding senior-level 2nd/3rd line application supportInvestigating, diagnosing and resolving complex technical issuesTaking ownership of escalated incidents through to resolutionPerforming root-cause analysis and identifying underlying application or data issuesUsing SQL to investigate databases, troubleshoot problems and correct data issuesWriting ..... full job details .....