We are looking for a Service Desk Manager, reporting into the Head of IT Support.You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary. As the UK market leading Kitchen, Bedroom and Bathroom fitted furniture manufacturer, we have had unsuppressed growth over the last 50 years, with an emphasis on providing a high standard of products and service. We are currently seeking the very best people, to further strengthen our position within the industry by appointing dedicated individuals to share in our success. The Service Desk Manager role: This will be a hands-on role, not just focused on supervising tasks. The estimated workload will be around 35% team leadership, with the remaining time spent providing technical support, handling escalations, and assisting with more complex tickets. Experience Minimum 1 year s experience in a team lead, supervisory role, with direct responsibility for supporting, mentoring, and managing IT support staff Proven background in IT support / service desk environments, supporting end users in a business setting Experience acting as an escalation point for complex technical or operational issues Technical Skills Strong day-to-day administration of Microsoft 365, including: User management Licensing Mailboxes and shared mailboxes Windows Server Print Server Home working Support General Networking skills Active Directory Group Policy VPN WiFi Exchange Online: Daily operational administration ..... full job details .....