Fulfilment and Logistics Operations SpecialistRole purposeOwn day-to-day fulfilment and logistics operations across all e-commerce channels, acting as the single internal point of coordination for the 3PL/warehouses, carriers and inbound logistics partners. This role protects service levels and stock integrity by ensuring accurate inbound receiving, strong inventory controls, and on-time dispatch across Website (Shopify), Amazon and TikTok Shop (and other channels as introduced).The role supports Customer Service and Marketplace Executives by investigating fulfilment-related issues and providing evidence and recommended resolution options. Customer communication remains owned by Customer Service and/or Marketplace Executives.This role does not offer sponsorship, you must have the legal right to work in the UK without the requirement of sponsorship.Key accountabilities3PL / warehouse management and coordinationAct as the primary internal point of contact for the 3PL/warehouses, ensuring clear ownership, consistent communication, and timely review of delivery reports.Manage daily dispatch performance across all channels (cut-offs, tracking uploads, exceptions).Monitor agreed SLAs (OTIF, dispatch, returns processing) and drive follow-up on failures.Coordinate operational changes (new SKUs, packaging, labelling, kitting, inserts, promotions, peak planning).Inbound logistics and receiving controlCoordinate inbound shipments with suppliers, import agents and carriers; track ETAs ..... full job details .....