Job Description Join a dynamic product team that continually strives to innovate, develop, and deliver exceptional technology initiatives. As a Product Manager within the Fusion team, you will serve as a crucial point of contact for both clients and internal teams, comprehending their business necessities and technical prerequisites. Your role will involve ensuring a smooth client experience by striking a balance between support, service, and relationship management. Adaptability, innovation, and a dedication to continuous learning are essential in this role to facilitate Fusion''s growth.Job responsibilities Provide exceptional support and guidance to clients through various channels (in-person, video conference, email, phone) ensuring they are fully equipped to utilize Fusion capabilities Act as a subject matter expert on Fusion, keeping abreast of latest product developments while providing insights and sharing best practice to clients and internal teams Design and implement efficient processes, including the creation of runbooks, to streamline client interactions and identify opportunities for process automation Develop and nurture strong relationships with clients and internal teams to gain a deep understanding of their business objectives and success criteria Partner with Fusion stakeholders during the implementation process of Fusion solutions, ensuring timely delivery and alignment with client expectations Collaborate with internal teams to identify key ..... full job details .....