Customer Success ManagerA Customer Success Manager plays a key role within a Software and Cloud division, helping customers maximise the value of their cloud and software investments.The role focuses on building strong relationships, understanding customer strategy, and guiding effective adoption of cloud technologies. Acting as a trusted advisor, the CSM supports digital transformation initiatives, drives measurable business outcomes, and maintains long-term customer satisfaction through proactive engagement and strong product knowledge.Key ResponsibilitiesBuild and maintain long-term relationships with key stakeholders, including both technical and business decision-makersUnderstand customer strategic objectives and align technology usage to achieve those goalsDevelop and execute customer success plans, including adoption road maps and milestone trackingDrive customer satisfaction and retention through proactive engagement and issue resolutionSupport renewals and manage life cycle engagement, ensuring continuity and ongoing valueIdentify cross-sell and up-sell opportunities aligned to genuine customer needsKeep customers informed of relevant product updates, features, and capabilitiesEncourage participation in workshops, enablement initiatives, and vendor incentive programmesRequirementsSelf-motivated with a positive and proactive attitudeStrong communication, organisation, and stakeholder management skillsAbility to build trusted, long-term partnershipsStrategic thinker ..... full job details .....