Job Description
Morson Edge are seeking a Customer Support Officer to work on behalf of our prestigious aerospace client in Yeovil. This is initially a year long contract.The Customer Support Officer s principle role is to provide commissioned or business project management and programme management office business analysis of material and configuration data. This role will often lead to customer contact as a project lead in conjunction with the Customer Support Manager for related customer contract.The key accountabilities of the role are as follows: Project management of commissioned / business projects and the designated resources for the relevant projects integrated project team. Proactive management of commissioned / business projects needs and requirements into the business particularly in relation to product improvement and capability growth opportunity. Maintenance and sustainment of commissioned / business projects operations. Gaining actionable insight of project interface preferences and intentions. Engage with allocated resources across Customer Support and Training and the wider business stakeholder groups to deliver the required level of performance in terms of cost, quality and delivery schedule in accordance with Company processes for the owned commissioned / business projects. Responsible for managing the tasks and flow down to the Functions, ensuring schedule, and performance monitoring / reporting in accordance with the Company processes. Ensure that all stakeholders are ..... full job details .....