Job Title: Aftercare and Defects ManagerLocation: Croydon (Hybrid: 3 days onsite, 2 days remote)Contract: 6-month temporary contract (possibility to extend further)Rate: 37.46 per hour (via umbrella company)About the Role:We are seeking a skilled and proactive Aftercare and Defects Manager to oversee and manage the post-construction phase of housing projects. You''ll join a large, reputable Housing Association in Croydon, playing a key role in ensuring the highest standards of service and quality for our residents through effective aftercare and defects management.Key Responsibilities:Leadership and Oversight: Manage a team responsible for defect resolution, ensuring timely and effective response to issues. You''ll have 1 direct report and 8 indirect reports under your guidance.Defects Management: Take ownership of the end-to-end defects process, ensuring adherence to quality and compliance standards. Oversee the investigation, tracking, and resolution of defects, maintaining strong records and reporting for ongoing improvements.Stakeholder Collaboration: Act as the main point of contact for all aftercare-related communications, coordinating effectively with internal teams, residents, and contractors to ensure timely resolutions.Reporting and Documentation: Generate clear, comprehensive reports on defect patterns, resolution times, and contractor performance, providing recommendations for process enhancements.About You:We''re looking for a manager with a strong background in ..... full job details .....