Role: Service DesignerLocation: London - (Hybrid)Duration: 6 MonthsDay rate: 450 - 520 inside IR35 Role Description:Problem/need scoping - deconstruct services, drawing upon user research and service-journey analysis to identify reasons for service failures, seeking out systemic issuesIdeation - run collaborative workshops with service teams and users to ideate from needs, as-is journeys, and system maps to create service ideas, future-state journeys and future systemsPrototyping - service rehearsals, walkthroughs, wire-framing - paper and digitalOutput and delivery - blueprints, performance frameworks, discovery to live, org changework with product managers and UCD leads to develop research objectives and design conceptsHave responsibility across complex servicesHelp set direction and embed good practice within teamsMake important decisions based on research and understand how this research impacts othersAlign team activities with wider programme plansMust have Public Sector and Government Digital Services experience ..... full job details .....