This is a high-impact role at the heart of delivering a major domestic and non-household water efficiency programme.Affinity Water Account ManagerOperational Area: Water Efficiency TeamReference: AWAM05Contract: Fixed Term Contract - 31st March 2027Hours: Full-time, 37.5 hours per weekSalary: Circa £35,000Location: Hatfield (2 days), offices in Waterloo or Dartford (1 day), 2 days remoteRole OverviewAs Account Manager, you will act as the critical interface between client, operations, and customers - ensuring that delivery is not only compliant, but high-performing, customer-focused, and continuously improving. You will take ownership of performance against contractual KPIs, lead communication and reporting, and drive a culture of quality, accountability, and innovation across the programme.This is an opportunity to shape how a large-scale environmental service is delivered on the ground - improving water efficiency, enhancing customer experience, and directly contributing to regulatory and environmental outcomes.This role would suit someone who thrives in a fast-paced, delivery-focused environment and enjoys taking ownership of both performance and relationships. You''ll be confident managing senior client relationships while also getting into the detail of delivery, enjoy working with data and using it to drive performance and improvement, be highly organised, proactive, and comfortable managing multiple priorities and take pride in delivering a high-quality customer ..... full job details .....