Dudley Council are looking for an experienced Customer Service Assistant to work within the Waste Department and handle complaints via phone as well as e-mail. Main Duties: Handle inbound customer contacts via calls Provide accurate information, resolve service queries, and guide customers through digital tools and processes Manage customer complaints with empathy, ownership, and professionalism Maintain and update customer account records in line with procedures and actions taken Identify service improvement opportunities and provide feedback to enhance the customer experience Advocate and educate customers on digital tools and services Adhere to regulatory waste requirementsWhat we are looking for:Excellent communication and active listening skillsStrong customer focus with passion for helping and problem-solvingComfortable using digital systems and tools with ability to grasp new technologyResilient and adaptable with a positive attitudeExperienced in waste service roll outs with technical understandingThis is an ongoing contract for a period of 8 weeks. Please apply with your CV if you wish to be considered.There might be occasional Saturday Overtime paid at enhanced rate. Connect2Dudley is a trading style of Dudley and Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council and Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency and Business. It positively encourages applications from all suitably qualified ..... full job details .....