The ER Lead will own holistic case management across GAIL''s, providing expert advice to Operations Managers, Bakery Managers, Support Office Managers and People Partners. You will also support or play an active role yourself in various ER processes. You will be instrumental in ensuring we maintain a fair, transparent, and legally compliant approach across all ER matters as well as improving the capability of the Operations Teams and Bakery Managers across GAIL''s to make better people-related decisions and work more independently as we grow to >300 bakeries. Working closely with the 3 regionally aligned People Partners (London, North and South), you will agree robust and efficient ways of working, provide admin support, be a trusted confidant, ensure ER related letters and communication are sent correctly and on time, produce evidence packs, ensure investigative processes are through and robust, as well as provide training to line managers and our network of ER Champions across the UK. WHAT YOU''LL DO Be the trusted ER expert for People Partners and managers, offering clear, commercial advice.Lead complex ER cases (grievances, disciplinaries, investigations, performance, sickness and conflict) from start to finish.Coach Chairs through formal hearings and ensure fair, consistent and legally sound outcomes.Own ER governance: trackers, monthly reporting, case documentation, policy consistency and letter sign-off.Manage ACAS and Employment Tribunal cases, working closely ..... full job details .....