Call Centre ManagerHinckley We are looking for an experienced Call Centre Manager to lead our client''s call centre operations and deliver exceptional customer experiences while driving business success. Responsibilities:Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.Convert a high volume of inbound and outbound enquiries into appointments and direct sales.Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.Manage departmental productivity and staffing to ensure optimum coverage and efficiency.Maintain a professional, friendly, and brand-aligned environment within the call centre.Provide insights and feedback on customer trends during daily management meetings.Liaise with internal departments to ensure seamless communication and collaboration across the business.Requirements:Proven experience in a Call Centre Management or similar leadership role.Strong track record of driving sales and customer satisfaction.Exceptional leadership, coaching, and motivational skills.Strong organisational and time management abilities.Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).FCA accreditation (or willingness to obtain).A proactive, professional, and customer-focused mindset.Benefits:Tesla Company Car, 50k base salary and performance-based ..... full job details .....