Role: Application Customer Support Location: Oxford Salary: 30,000 We are seeking an experienced Software Support Technician with hands-on commercial experience This is an office-based role at our Oxford location, where applicants must be able to commute to the office. You will be responsible for providing support to our clients who use our property management software where you will be answering queries, resolving technical issues, and ensuring that our clients receive the highest level of service. Across our cloud platform we have over 7000 active users who you will be supporting. To be successful in this role, you should have excellent communication skills, strong customer-service orientation, and an interest in problem solving. Required Key SkillsStrong professional communication skills, with previous customer service and technical support experience.Good timekeeping, and a passion for problem-solving.Ability to work effectively as part of a team and support users in a professional environment.Ability to quickly learn our property management software packages with a goal to deliver training sessions to clients, both in-house and on-site.Experience of having carried out training sessions to groups of customers either remotely or on-site.Excellent understanding of all Microsoft products including:All Windows operating systemsWordExcelOutlookStrong numeracy and analytical skills with the ability to compile statistical data and reports.Experience using ticketing systems to ..... full job details .....