ASB Customer Contact AdvisorSalary: From 1st April - £30,700 per annum Contract: Permanent Your week: Full Time - Monday to Friday, 9:00am to 5:00pm Location: Hybrid - With a weekly presence required in either our Milton Keynes, Rushden or Boston office As an ASB Customer Contact Advisor at Amplius, you''ll be the first point of contact for customers reporting anti-social behaviour and neighbourhood management concern - making sure every interaction is handled with empathy, professionalism and confidence. You''ll support customers from the first call or webform submission, ensuring cases are captured accurately and directed swiftly to the right colleagues, helping us deliver exceptional service across our communities. Snapshot of your roleBe the first point of contact for all anti-social behaviour (ASB) and neighbourhood management queries via calls and webforms. Triage, risk assess and action plan incoming contacts, providing clear initial advice and opening cases on the system. Deliver excellent, empathetic customer service, building rapport and ensuring a positive first experience. Escalate disclosures of Domestic Abuse or Safeguarding in line with Group policies. Record all customer interactions accurately and compliantly, ensuring data protection requirements are met. Achieve key performance indicators, including communication timescales and customer satisfaction targets. What we''re looking forGood written and verbal communication skills with the ability to handle ..... full job details .....