About the Role We are looking for a proactive and customer-focused Customer Service Advisor to join our team. This is a fast-paced role where you will be responsible for handling a high volume of customer interactions, resolving queries efficiently, and delivering an excellent customer experience. Key Responsibilities Handle a high volume of inbound and outbound customer calls in a professional and timely manner Log, track, and update all customer interactions using a ticketing system Manage multiple customer queries simultaneously while maintaining accuracy and quality Resolve customer issues at the first point of contact wherever possible Prioritise and escalate complex issues to the appropriate department Provide clear and accurate information regarding shipments Maintain detailed and up-to-date customer records Follow company procedures, service standards, and compliance guidelines Meet performance targets including response time, resolution rates, and customer satisfaction Skills and Requirements Excellent verbal communication and active listening skills Strong multitasking and time management abilities Ability to work effectively under pressure in a fast-paced environment Good problem-solving skills with strong attention to detail Basic IT proficiency (e.g. Microsoft Office, data entry, system navigation) Previous customer service or call centre experience is preferred Key Competencies Customer-focused mindset Adaptability and flexibility Strong organisational and ..... full job details .....