Job Title: Repairs PlannerLocation: Basildon, EssexSalary: 30,000- 33,000 depending on experienceSector: Electrical ContractorMUST HAVE PREVIOUS PLANNING EXPERIENCE Job PurposeTo coordinate and schedule responsive repairs and maintenance works for social housing properties, ensuring high levels of customer service, efficient resource planning, and compliance with regulatory standards. The Repairs Planner acts as the key link between tenants, operatives, and contractors to ensure repairs are completed within agreed service level targets.Key Responsibilities1. Planning and SchedulingSchedule responsive, void, and planned maintenance works.Allocate jobs to operatives or subcontractors based on skill set, location, and priority.Optimise diaries to maximise productivity and minimise travel time.Ensure appointments are booked in line with service level agreements (SLAs).2. Customer ServiceAct as a primary point of contact for tenants reporting repairs.Arrange appointments at mutually convenient times.Provide updates on job status, delays, or changes.Handle complaints or missed appointments professionally.3. System and AdministrationAccurately raise and update repair orders on housing management/repairs systems (e.g., Northgate, Orchard, Civica, or similar).Maintain accurate records of works orders and completion notes.Monitor outstanding jobs and chase overdue works.Process variations and follow-up works where required.4. Performance and ComplianceMonitor operatives'' performance ..... full job details .....