Job Description
Senior Data Analyst - Customer Success London, UK (Hybrid working 2/3 days in the office) 10-Month Contract £250 a day inside IR35 A well established Fintech leader is looking for an experienced Data Analyst who loves digging into user journeys, finding the story behind the numbers, and showing businesses the exact purpose behind their data. You will join the Customer Success Data Science team. This is a hands-on, consultative role where you''ll help bridge the gap between technical data engineering and executive business strategy across international markets. Key Responsibilities User Journey and Funnel Diagnostic: Evaluate user behavior across digital touchpoints to map drop-off points, diagnose churn drivers, and highlight areas for product or operational improvements. Metric Design and Reporting: Build and maintain BI reporting suites (in Tableau or Power BI) that give executive teams a real-time view of customer health, support efficiency, and platform adoption. Analytics Engineering Collaboration: Write production SQL to clean, structure, and model datasets-ensuring every pipeline built connects to a specific business decision or operational check. Modern Tooling and Efficiency: Integrate emerging AI tools (such as Claude) into your daily routine to speed up query writing, workflow documentation, and data validation, while maintaining rigorous data quality controls. Stakeholder Enablement and Storytelling: Lead regular insights reviews with both technical and ..... full job details .....