Customer Service Representative
Permanent contract
Surrey
9am - 6pm or 8am - 5pm
Salary: -26,000 + bonus

The company:
A well?established financial services organisation, this business focuses on supporting with a range of solutions. It is known for its high standards of service, long?term stability, and commitment to responsible lending. With a strong values?led culture, the organisation prioritises trust, personal service, and sustainable growth. Due to growth, they are looking for a superstar Customer Service professional to join their team.

What You''ll Be Doing:

• Handle inquiries with confidence. Whether over the phone, email or live-chat, ensuring every customer feels heard and supported.
• Stay up to date with all our offerings and provide accurate information without giving financial advice.
• Investigate lost accounts, process ISA transfers, and support mortgage arrears operations.
• Handle administrative amendments, prepare customer correspondence, and review reports to maintain accuracy.

What''s in it for you?

• Be part of a supportive and friendly team
• Gain valuable experience in financial services
• Enjoy varied tasks that keep every day interesting
• Develop your expertise in mortgages and savings

If you thrive in a fast-paced environment and love delivering exceptional customer service, we''d love to hear from you!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.