OverviewAre you interested in being part of an exciting journey with one of the UK’s leading providers of specialist education and care services? Do you want to work for a business that is committed to getting the best out of its staff both personally and professionally? Reporting into the Deputy IT Support Services Manager, we are currently seeking an IT Support Specialist to deliver IT helpdesk services to the company. This is a fantastic opportunity to develop and learn within a supportive IT team and to make a huge impact across the business.

Responsibilities

Deliver telephone and remote IT support to users across the business by answering, recording and responding to all incoming calls and emails to the IT Helpdesk

Analyse and resolve incidents from all areas of the company within agreed service levels whilst ensuring 1st/2nd line resolution is achieved wherever possible

Escalate high-priority incidents to the Senior IT Support Specialist/Deputy IT Support Services Manager/IT Support Services Manager and consult with the Head of Technology

Take on additional tasks and workload from the senior staff as workload dictates and during the period of company acquisitions

Contribute to service improvement projects as required

Take full ownership of incidents, ensuring accurate and timely updates are provided to customers and maintained in the IT Helpdesk System

Provide support for a range of hardware (PCs, laptops, mobile phones, switches and routers) and user administration within Office 365

Carry out on-call duties if required

Involvement in the commissioning of IT equipment across the Group and be willing to attend sites as and when necessary, including central office

Knowledge and Experience

Extensive knowledge of Microsoft products. Experience working with the administration of Office365.

Extremely proficient in all types of hardware platforms and able to support bespoke software following training.

Proven ability to work to tight timescales and work both individually and as part of a team.

Excellent written and verbal communication skills are vital.

Requirements

2+ years'' experience in an IT Helpdesk environment and experience troubleshooting issues with PC hardware and peripherals.

Current full UK driving license is useful but not required. Some visits to sites and central support function offices.

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