The Housing Officer will oversee property management and tenant relations, ensuring compliance with industry standards while providing excellent service.

Client Details

The employer is a small-sized organisation operating within the technology & telecoms industry. They are committed to delivering innovative solutions while maintaining a focus on property management and tenant satisfaction.

Description

• Manage a portfolio of residents and stakeholders, acting as the primary point of contact and building strong, trusted relationships.
• Lead the delivery of tenancy-related projects and service improvements, ensuring outcomes are achieved within agreed timescales.
• Conduct regular resident engagement and review meetings to understand needs, monitor progress, and address emerging risks.
• Deliver resident training, guidance, and support to maximise engagement with housing services and digital solutions.
• Identify opportunities to improve service delivery, tenant satisfaction, and operational performance across the housing portfolio.
• Work collaboratively with internal teams and external partners to resolve issues, coordinate actions, and achieve positive resident outcomes.
• Maintain accurate case records, prepare performance reports, and use customer insight to support continuous service improvement and tenancy success.

Profile

A successful Housing Officer should have:

• Experience in property management or a related field.
• Knowledge of housing regulations and compliance requirements.
• Strong organisational and problem-solving skills.
• Excellent communication and customer service abilities.
• Proficiency with property management software or related tools.
• A proactive approach to managing tenant relationships and challenges.
• Strong Social Housing Background

Job Offer

• Competitive salary ranging from -36,000 to -40,000 per annum.
• Permanent role based in Manchester
• Opportunities for professional growth and development.
• Supportive and collaborative company culture.

If you are ready to take the next step in your career as a Housing Officer, we encourage you to apply today!