Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career!8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We''re looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You''ll Do:As our Contact Centre Manager, you''ll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times.Key responsibilities include:Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor.Sales and Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs).Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs.Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution. What We''re Looking For:A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you''ll be a perfect fit. Here are the key skills ..... full job details .....