Overview

As Commercial Director at The Savoy, one of the world’s most iconic five-star luxury hotels, you will be responsible for shaping and delivering the hotel’s commercial strategy to drive sustainable revenue growth across all business segments. This Executive position oversees the Sales and Marketing Division—including Sales, Marketing and Communications, Reservations, Revenue Management, and Event Sales and Planning, while also contributing to Food and Beverage revenue initiatives through pricing strategy, concept development, and market positioning.You will act as a key member of the Executive Committee, ensuring commercial excellence whilst enhancing The Savoy’s reputation for exceptional luxury guest experience.Key Responsibilities

Strategic LeadershipDevelop, lead, and execute the hotel’s total revenue strategy across rooms, FandB, events, and ancillary revenue streams.Partner with the General Manager to deliver on financial goals, ensuring consistent alignment with The Savoy’s luxury positioning and brand values.Responsible for developing the annual business and marketing plan for the department.Provide commercial insights for the development of FandB concepts, menus, and pricing strategies to maximise profitability and market competitiveness.SalesLead and inspire the Sales departments, ensuring effective collaboration across Sales, Marketing and Communications, Reservations, Revenue, and Event Sales and Planning.Drive business from key segments, including corporate, leisure, group, and high-net-worth markets.Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations.Ensure and enforce the integrity of Delphi Sales and Catering at all times.Marketing and CommunicationsDevelop and lead the marketing strategy of the hotelEnsure integrated marketing campaigns that strengthen The Savoy’s global brand presence, highlight its heritage, and attract new audiences.Optimise the use of the hotel’s archive, and embed storytelling into the guest experienceRevenue and ReservationsOversee revenue management and distribution strategies, optimising performance across all channels.Work closely with the Revenue Director in preparing monthly forecasts, departmental budget, and function space yield maximizationEnsure a seamless and luxury reservations experience, with a focus on conversion, guest satisfaction, and loyalty.Analyse market trends and competitor performance, adjusting strategy to maintain The Savoy’s leadership in the luxury segment.Cross-Departmental CollaborationWork closely with Rooms, FandB, and Events leadership to align pricing, promotions, and guest experience initiatives with commercial objectives.Support new concept development in FandB and ensure alignment with guest expectations, market trends, and financial targets.Partner with Finance on budgeting, forecasting, and performance tracking, ensuring transparency and accountability.People and CultureLead, mentor, and develop a high-performing team across multiple disciplines.Foster a culture of commercial curiosity, innovation, and accountability, ensuring that all team members are aligned with the hotel’s vision of luxury hospitality.Embed and role model The Savoy’s values and culture.Qualifications

What you will need to do in this role?Proven senior commercial leadership experience within luxury hospitality, ideally in an iconic five-star property.Strong track record in revenue optimisation, sales strategy, and brand marketing.Deep understanding of luxury guest expectations and the dynamics of global high-end hospitality markets.Strong analytical skills, with the ability to balance data-driven decision-making with creative commercial and entrepreneurial thinking.Exceptional leadership, communication, and influencing skills.Key Competencies:Strategic Visionary:

Able to balance long-term growth with short-term financial performance.Luxury Brand Stewardship : Ensures that all commercial strategies reflect The Savoy’s heritage and brand positioning.Collaborative Leader : Builds strong relationships across functions to deliver shared goals.Innovative Thinker : Anticipates market shifts and creates compelling commercial responses.This role is a rare opportunity to shape the future commercial direction of one of the world’s most prestigious hotels while preserving the timeless elegance and luxury experience for which The Savoy is renowned.Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.Benefits

What’s in it for you?Competitive salary, pension, and life assurancePrivate healthcare31–33 days of holiday (including public holidays)Cashback for wellbeing/healthcare expenses and PerkboxExclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends and family rates included)50% off at American and Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890Free stay at The Savoy after probationColleague restaurant, interfaith prayer room and wellness roomLaundry services for all colleaguesGym access, cycle-to-work scheme and Virgin Active membership discountSeason ticket loan for commutingEmployee assistance programOptician reimbursements, and local discounts for FandB and retail

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