Customer Services Manager - Healthtech | Hybrid (Midlands based HQ) | Up to £65K + Bonus + BenefitsiO Associates is working with a fast-growing Healthtech company that''s transforming clinical software for the private and NHS sector. They are looking for a Customer Services Manager to own customer support and service excellence, sitting between product, support, and delivery teams.This role is ideal for someone passionate about client relationships, service improvement, and driving impact in digital healthcare.What you''ll be doing:Handling a broad spectrum of customer issues - not just technicalActing as a key liaison between customers and product/support teamsSupporting onboarding, service queries, demos, and ongoing trainingFeeding into product improvements and support workflowsOccasional site visits and customer meetingsWhat we''re looking for:Experience in Customer Success, Client ServicesSupport Desk Experience within Software (Essential)Background in software/SaaS, healthcare, or other regulated sectorsStrong communicator who''s proactive and customer-focusedExperience handling 1st/2nd line support queries (or managing the process)Understanding of finance/contracts, ITIL, or implementations (desirable)Details:Hybrid working from a London officeCareer progression in a driven teamTravel as needed for client meetingsCV''s will be reviewed and shortlist week commencing 12th of May, so apply if you are ..... full job details .....