Job Title: Resident Liaison Officer (RLO) / Tenant Liaison Officer (TLO) / Customer Services Officer Location: Isle of Wight Salary: Up to £34,000 (negotiable) + excellent benefits package About the Role Are you experienced in Customer Service within the Social Housing sector? We re recruiting for a Resident Liaison Officer (RLO) to join one of the UK s leading Principal Contractors, working on a key project on the Isle of Wight. This is a full-time, permanent role based on a live tenanted site, so prior experience in a similar role is essential. Join a supportive and well-established team with access to great benefits, including private healthcare, pension scheme, paid travel expenses, and more. Key Responsibilities As an RLO / TLO / Customer Services Officer, you will be the main point of contact between residents, site teams, subcontractors, and client representatives. Your goal is to ensure smooth project delivery and a high level of resident satisfaction. Your duties will include: Building and maintaining positive relationships with residents and stakeholders. Coordinating closely with the site and project management teams. Maintaining customer service procedures and ensuring consistent communication. Handling resident queries, complaints, and concerns with professionalism. Performing basic site administration, including: Updating delivery receipts and stock takes in the in-house Probe system. Managing alerts in the system and chasing responses. Completing Right to ..... full job details .....