Overview

As part of the Product Ambassador Team, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. Your primary responsibility will be to serve as a product expert, utilizing your in-depth knowledge of our offerings to guide customers through the onboarding process, provide ongoing support, and drive maximum value from our products. You will work closely with cross-functional teams to advocate for customer needs, contribute to product improvement, and foster long-term customer relationships.Responsibilities

Product Expertise:

Develop an in-depth understanding of our products, features, and capabilities.Stay abreast of product updates, enhancements, and industry trends.

Customer Onboarding:

Lead the onboarding process, ensuring customers have a seamless and positive experience.Provide product demonstrations, training sessions, and educational resources to new customers.

Advanced Customer Consultation:

Provide strategic and personalized support, tailored to each customer''s unique needsDiving deep into product functionality to provide strategic guidanceStrategizing on solution implementation

Feedback and Collaboration:

Fostering deeper engagement and understanding to ensure our solutions become an integral part of our customers'' operations.Gather customer feedback and insights to provide valuable input for product improvement.Collaborate with the product development and marketing teams to relay customer needs and market trends.

Retention and Expansion:

Monitor customer health metrics and proactively address potential issues.Develop and execute strategies to increase customer retention and expansion of product usage.

Qualifications

Proven experience in customer success, account management, or a related role.Understanding of digital and traditional advertising and experience in the media and measurement space for advertisers and agencies.Strong technical aptitude and the ability to become an expert in our products.Passionate about consumers and the technologies that serve themExcellent communication and interpersonal skills.Problem-solving mindset with the ability to think strategically about customer needs.Experience working with cross-functional teams.Stellar presentation skills with direct experience presenting to clientsStrategic thinker with the ability think and respond quickly in front of customersStrong organizational skills with keen attention to details: use workstreams, playbooks, data, and analytical tools to help structure the team''s thinkingStrong focus on user needs and an intellectual curiosity about the products that help to meet themAdditional Information

LocationThis role is ideally Hybrid in London, but we are flexible on office attendance and will consider applications from other UK locations.Up to 25% of your time may include travel for client visits, conferences, networking events or other work-related events.#LI-KS1#LI-RemotePlease be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you''re unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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