This range is provided by Ntrinsic Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Direct message the job poster from Ntrinsic ConsultingSenior Manager - Commercial Recruitment and Operations at Ntrinsic Consulting, part of the Cpl Group

Location - London, largely remoteWe are recruiting for an enterprise Account Manager who will serve as a primary subject matter expert for business products, providing world-class service and support to our client''s most valued customers. You’ll join a high functioning team of customer focused support professionals who know their performance is essential to the business achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal.Role Description

Serve as the primary touchpoint and relationship owner for selected high value consumer customers.Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.Handle requests through to resolution, including collaborating across teams of subject matter specialists.Model an investigative mentality to help address critical customer issues at the root cause.Represent and advocate for the customer across organisations to drive impactful changes.Champion clear communication with internal and external partners to align on solutions and drive results.Onboarding the customer and, after understanding their goals, helping them understand how to set up, secure, fund and begin using their account.Proactively monitoring their customers’ accounts for any potential issues and, when identified, either resolving it on their behalf or helping them do so.Introducing customers to newly released features or products that they may be interested in.Educating customers about benefits that they aren’t currently taking advantage of, but could.Acting as an escalation point for any issues not resolved effectively by the inbound support team for deep dives of customer accounts requested by business partners, or based on customer request.Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in the business.Skills Required

Motivated by creating a seamless experience for highest value individual and enterprise clients.Minimum of 2 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.Experience working with Google Suite (Slides, Docs and Sheets) + overall presentation preparation.Fantastic communication skills in order to operate across multiple departments and stakeholders.Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organisation.Proficiency in English; French, Dutch, or German language skills are a plus.Seniority level

Mid-Senior levelEmployment type

ContractJob function

Sales, Business Development, and Customer ServiceIndustries: Financial Services and BankingReferrals increase your chances of interviewing at Ntrinsic Consulting by 2xGet notified about new Enterprise Account Manager jobs in

London Area, United Kingdom .

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