Job Description
Job-description
- Desk-Based-Account-Manager-(-based-in-North-London-)-
- Please-only-apply-if-you-have-a-strong-sales-background-min-2-years-and-Telecoms-would-be-preferable
-28,00032000-Base-+-Comms-+-Pension
Main-focus:-Managing-and-growing-existing-customer-accounts-(phone/email/video).
Key-Responsibilities:-Account-manager-and-New-business
- Maintain-regular-contact-with-assigned-client-accounts
- Build-strong-relationships-to-improve-retention
- Identify-upsell-and-cross-sell-opportunities
- Renew-contracts-and-manage-pricing-discussions
- Handle-customer-queries-and-resolve-issues
- Track-account-performance-against-targets
- Update-CRM-systems-and-sales-reports
-Main-Focus
- Renewals-(SIMs,-broadband,-hosted-VoIP)
- Upsell-(higher-bandwidth,-additional-users,-cyber-add-ons)
- Reduce-churn
Primary-Goal:
Retain-customers-and-increase-revenue-from-existing-accounts-as-well-as-
new-business
Focus-is-on-retention-+-account-growth,