Overview

We have an exciting opportunity for a Senior Product Manager to join our Credit Cards Product Development team. You’ll be accountable for the instalments product line on credit cards, and a catalyst to the overarching cards product strategy. You’ll partner with Platform and Engineering teams, Embedded Finance, and other Credit Card product teams to deliver the core borrowing product strategy, and with the Customer Propositions team to develop a deep understanding of customer needs and objectives. The Credit Card business is transforming and entering an exciting new partnership phase with Visa, so there couldn’t be a better time to join us!

Responsibilities

Own and drive the product strategy for Instalments on cards and other core borrowing features. Responsible for the instalment plans PandL on credit cards.

Develop instalments participation strategy and product construct, bearing in mind commercial, customer and conduct outcomes.

Deliver instalment plan capability and roll out across the credit cards customer base, partnering with Labs and other areas of the bank, alongside technology providers.

Work closely with Engagement and Retention team to define pricing and segmentation strategy for test-and-learn post launch, and scale instalments, delivering good commercial and customer outcomes.

Work with partners across the business to ensure proposition is fully aligned to risk appetite, policy and Consumer Duty, whilst maintaining competitive edge.

Provide thought leadership to drive innovation and customer-centric propositions, considering industry and economic information, market intelligence, customer/sector behaviour, emerging technology and regulatory requirements.

Qualifications and Capabilities

Product SME: Deep understanding of credit card or instalment product construct, including aspects such as payment allocation and minimum due calculations.

Problem solving and strategic thinking – bringing a creative and credible approach to new or existing problems.

Customer centricity – promoting the value of customer outcomes with team and peers.

Analytical skills – able to access, interpret and use data and information.

Stakeholder management – able to manage internal and external stakeholders, establishing credibility and fostering trust and ongoing collaboration.

Leadership and culture – champion a growth mindset and work in an agile way, focusing on delivering amidst competing priorities.

Communication – excellent written and verbal presentation skills; able to present at multiple levels.

Policy design – experience of developing policies for implementation.

Company and DiversityAt Lloyds Banking Group, we’re driven by a clear purpose to help Britain prosper. We are committed to creating an inclusive environment where everyone can thrive, learn and develop. We are a Disability Confident Leader and offer reasonable adjustments throughout the recruitment process. We provide a values-led culture with a diverse workforce reflecting the customers and communities we serve.

Benefits

A generous pension contribution of up to 15%

An annual bonus award, subject to Group performance

Share schemes including free shares

Benefits you can adapt to your lifestyle, such as discounted shopping

30 days’ holiday, with bank holidays on top

A range of wellbeing initiatives and generous parental leave policies

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