An excellent opportunity has arisen to join one of the world s most iconic brands as a Service Quality Specialist Warranty, based at Porsche Retail Group in Guildford. To apply for this role you must have experience in warranty administration within an automotive dealership.Role:As a Service Quality Specialist (SQS), you will: Serve as a key liaison between the Porsche Centre, customers and the manufacturerBe vital to the warranty claims process by ensuring correct time recording and reducing claim error ratesTechnically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testingManage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche s service process and warranty standards. The SQS, drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction though vehicles being fixed first time.Responsibilities Provide technical support and guidance to technicians, managing repair progression, systems, and processesStay up to date with manufacturer policies, bulletins and proceduresDevelop workshop processes aligned with Porsche Service and warranty standardsControl workshop repair quality through inspections, tests, and ensuring manufacturer standardsManage Porsche Request Management System for technician support and communication.Support parts processes, including pre-pick and returns to Porsche.Administer warranty and goodwill repairs, including claims, ..... full job details .....