A prestigious hotel, known for delivering exceptional guest experiences through a team of passionate and talented individuals are recruiting for a Head of Guest Services. As Head of Guest Services, you will lead and manage the guest services team to ensure a warm welcome, exceptional service throughout each guest''s stay, and a smooth departure experience. Your goal is to consistently exceed guest expectations through service excellence.Fantatsic Salary 47,000Complimentary StaysTeam incentives and bonus schemesLearning and Development Key Responsibilities as Head of Guest Services: People and LeadershipLead and inspire the guest services team to deliver guest-centric service.Recruit, train, and support team members for growth and development.Manage schedules, payroll, and staffing within budget.Conduct one-on-one reviews and performance development sessions.Guest ExperienceBe a visible and approachable leader for all guest interactions.Build and maintain strong relationships with guests, especially VIPs.Ensure personalised service and handle guest issues promptly. OperationsOversee daily briefings and guest recognition meetings.Plan for arrivals and departures with attention to details If you value personal growth, individuality, teamwork, and innovation please apply today! ..... full job details .....