Why Join The Vineyard?Our hotel is a spectacular 5 red star hotel and spa, renowned for its impeccable service, 3 AA Rosette restaurant, luxury bubble spa and award-winning 30,000 bottle wine cellar. As a premier wine destination, and a foodie one too, we offer a relaxed, informal and contemporary experience with a team that have individual personalities that shine through.Summary of role:Act as the main point of contact for all guests and ensure that they provide the highest possible service to ensure the ultimate guest satisfaction. To also act as the central point for all knowledge within the hotel and to constantly look for ways to improve the overall guest journey.ResponsibilitiesTo ensure the smooth day to day running of Guest ServicesEnsure the implementation of the 1st ten minute experienceProvide a warm and welcoming greeting and departure for all guestsEnsure that repeat guests and other VIPs receive special recognition and serviceMaintains open communication channels with all other departmentsOversees the maintenance of an efficient repeat guest history systemYou will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:29 days holidayTraining and development from day oneEmployee events and celebrationsInhouse company interactive employee communication APPEntry to our state-of-the-art gym and poolsHealthy meals to enjoy while you''re working.Access to an external Employee Assistance ProgrammeFinancial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.£200 referral bonus when your friends or family join the team.Contributions to a pension plan.Following your first successful 3 months, youll also receiveAccess to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.Involvement in our employee of the quarter and annual recognition schemesLong service recognitionProbation pass and annual anniversary complimentary guest experience overnight stay and dinner for two50% discount in our restaurantsCycle to Work SchemeDiscounted room rates for employees, friends, and familySpa treatments and product discountsLife Assurance coverWe encourage you to bring your true self to work - we recruit for attitude and train for skill. Well provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, theres a place here for you. We have one ask - that you bring your personality, ideas, and spark. Were an innovative, thriving business and we want you to be part of our exciting journey.If you are interested, click apply. We look forward to hearing from you!Discover the Vineyard Hotel: A Premier Destination for Hospitality Professionals

Nestled in the heart of Berkshire, The Vineyard Hotel is a luxurious haven renowned for its rich wine heritage, exceptional hospitality, and stunning surroundings. Located in Newbury, the hotel is celebrated for its dedication to fine dining and wine, housing an impressive 30,000-bottle wine cellar and offering a unique, wine-inspired experience for guests and team members alike.This five-star property combines elegance with warmth, featuring 49 beautifully designed rooms and suites, each inspired by a different wine-growing region. With its award-winning restaurant, stunning spa facilities, and close proximity to the scenic countryside and historic landmarks, The Vineyard Hotel is not just a destination for guests but also an inspiring place to work, where the commitment to excellence and passion for quality service make it a truly special environment for hospitality professionals.For job seekers, The Vineyard offers the chance to be part of an exceptional team, delivering unforgettable experiences in a setting that beautifully merges tradition with luxury.Become part of the team

We''re in the business of making people happy, that''s why we''re always on the lookout for thoughtful innovators, self-starters and those who truly believe they can make a difference to someone else''s day. If this sounds like the kind of team you''d like to play for, we''d love to hear from you.

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