Job Title: IT Helpdesk Support - ExpertLocation: LondonDuration: 10 Months Contract with Potential ExtensionRate: 18.79 - 21.56 per hour Inside IR35We are hiring an IT Helpdesk Support - Expert for a leading global financial services organisation. This is a 10-month contract role supporting end users through first-line and second line IT support.The successful candidate will act as the first point of contact for IT-related issues, ensuring incidents and service requests are resolved efficiently within agreed service levels, and will be comfortable working in a rotational shift environment.Key ResponsibilitiesProvide first-line IT support via phone and service desk toolsTroubleshoot application, hardware, software, and basic network issuesLog, track, and resolve incidents and requests within SLAsEscalate complex issues and potential service outagesSupport IT changes and maintain accurate documentationCommunicate system availability and outages to usersWork rotational shifts to ensure support coverageShift Pattern: Rotational shifts:9:00 AM - 5:00 PM11:30 AM - 7:30 PMRequired Skills and ExperienceExperience in IT Helpdesk / Service Desk supportKnowledge of incident, request, and problem managementHands-on troubleshooting (hardware, software, basic networking)Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar)Strong communication and customer service skillsThis is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply ..... full job details .....