Information Systems and Support at University of Westminster delivers a comprehensive portfolio of ICT services to the University''s user community of 20,000 students and staff across our London campuses. Our team is growing as we further develop our digital environment and as part of this we are looking to expand and develop the ISS Team, with more than £40 million investment planned over the next 5 years. Join us and become part of a dynamic, growing and innovative team. The IT Site Services Manager is an exciting opportunity to embed and deliver the Information Systems andamp; Support (ISS) customer service strategy. You will develop and implement the policies and practices that enable ISS to deliver quality, responsive and proactive support to the University community in line with agreed service level targets.We are looking for an experienced and enthusiastic manager who will have previously worked managing a team of End User Support colleagues to provide a high-quality service. You will be experienced in monitoring and reporting on service performance and be confident in the resolution of escalated complex problems and service delivery issues.This role requires an excellent communicator and a passionate team leader with relevant skills to manage a team and build strong working relationships with key stakeholders throughout the University and externally. You will engage with a diverse customer base and value evolving alongside our service.Experience Demonstrable ..... full job details .....