Description The Assistant Shops Manager supports the day to day operation of multiple retail outlets across the resort, ensuring the consistent delivery of the plans, standards and processes set by the Shops Manager. You will take accountability for leading the venues in their absence, ensuring exceptional guest experience, strong operational execution and safe, well presented retail environments. You will: • Support the performance of a diverse retail portfolio including toys, sweets, merchandise, photography sales and equipment hire. • Implement commercial, operational and visual merchandising plans set by the Shops Manager. • Drive accurate stock routines, loss prevention standards and product availability across all outlets. • Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards.KPIs • Guest NPS and retail shopping experience • ENPS and team engagement • Sales growth and category mix support • Stock loss %, waste %, scanning accuracy and stock integrity • Photo package sales and conversion support • Labour productivity and on shift deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit and compliance results • Team retention and development support General Duties and Key Accountabilities Guest Experience and Retail Service Leadership • Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Shops ..... full job details .....