OverviewJOB TITLE: Sales and Service Lead

Role Objective: The Sales and Service Lead is integral to elevating the guest experience at Alo Yoga. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-led environment on the sales floor, and ultimately create a sanctuary that sets Alo apart from other retailers.

ResponsibilitiesSales and Service Lead

Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching

Continue to build the client relationship daily with our customers

Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities

Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Business Leader

Partner with Operations and Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized

Demonstrate strong business acumen by leveraging metrics to support business-driving strategies

Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

Leads by example and inspires staff in daily operations and guest experience.

Directly oversee the Sales and Service Associates and Cashiers; responsible for recruitment and development of talent

Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

Collaborate with Community and Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed

Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales and Service Manager (e.g. from the SCC)

Sales and Service Lead Qualifications

Prior work experience in a client-centric, sales environment

Proven leadership capabilities demonstrating excellent decision making

Values feedback, receptive to receiving feedback and eager to provide

Self-motivated with a desire to achieve results and excel individually, and as a team

Excellent interpersonal and written communication skills

Aligns with and embodies Alo''s values

Proof of right to live and work in the UK

ScheduleThe Sales and Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All employees are expected to be able to work from the week of and including "Black Friday" until the end of the holiday season, first week of January.

Equal Employment OpportunityAs an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, veteran status, citizenship, marital or domestic/civil partnership status, or expression or because of any other status or condition protected by statutory law. We are committed to an active and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustmentsIf you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

For CA, Job Applicant Privacy Policy HERE.

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