Ombudsman Case Handler Do you have a passion for fairness and want to do work that makes a positive difference to someone''s life? Are you skilled in complaint handling and provide excellent customer service? We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider. Full training and mentoring will be given and we''d welcome applications from a range of applicants, including graduates, with an interest in higher education and the ombudsman sector or those looking for a career change. If this sounds like something you''re interested in, then apply today! This is a fantastic hybrid working opportunity with a flexible organisation. Position: Case-handler Location: Reading/Hybrid Hours: Full-time, 35 Hours per week (part-time working considered) Salary: Starting salary £34,099. Contract: Permanent Closing Date: 10:00am, 02 March 2026 Interviews: Week commencing 13th April Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay About the Organisation Join an organisation with a vision where students are always treated fairly and the team work towards this by resolving complaints from students, sharing learning from complaints to ..... full job details .....