Do you thrive on solving technical challenges and delivering exceptional IT support that genuinely makes a difference to users? Are you looking for a 6-month contract where you can put your 2nd Line support expertise to work in a fast-paced, hands-on environment? Do you enjoy being the go-to person for IT issues — whether over the phone, by email, or face-to-face — and seeing problems through to resolution?The Opportunity

Are you an experienced 2nd Line Support Engineer who thrives on solving problems and providing outstanding customer service? We’re looking for someone just like you to join clients IT team on a 6-month contract, providing high-quality technical support across hardware, software, and infrastructure.Your duties and responsibilities will be

Delivering IT support via phone, email, remote tools, and onsite visits.Building, configuring, and deploying PCs, desk phones, and mobile devices.Maintaining and supporting hardware, software, and desktop infrastructure.Ensuring all software applications are patched and compliant.Managing tickets end-to-end, documenting fixes, and meeting SLAs.Working with vendors/suppliers and arranging site visits when needed.Creating documentation and user training materials to support IT users.Being flexible to cover IT support across sites, including occasional travel.You will have the following qualifications and experience

Strong experience in 2nd Line/Desktop support within a medium or large business.Confident communication skills both over the phone and face-to-face.Solid knowledge of Microsoft operating systems (Windows 10/11).Experience with Office 365, Microsoft Office suite, Identity Manager, MDM, and deployment tools.Understanding of PC hardware setup/configuration and basic network concepts.Asset and software management experience.UK Driving Licence (essential).It\''s also great if you have the following

MCP certificationExperience in motivating/mentoring othersA proactive approach to improving customer satisfactionGet in touch now

If you\''re seeking a new opportunity and think you have the relevant skills and experience our client is looking for, then this could be the opportunity for you, so apply now or contact Emma Chambers via LinkedIn.Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply. We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate. Millbank operates as both an Employment Agency and an Employment Business.

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