Customer Success Manager (Mandarin andamp; English) - Supply Chain SaaS | Must be Fluent In Mandarin and English! Hours China standard time work hours. Location: Fully Remote Work Model: Contract RoleTeam: Customer SuccessLanguages: Fluent in Mandarin andamp; English Experience: 3+ years in Customer Success or Account Management.You will be working China standard time working hours!The client is on a mission to remove barriers so everyone can thrive. Their Supply Chain Intelligence (SSCI)platform is transforming how brands manage their supply chains-from sourcing to delivery-by saving time, cutting costs, and unlocking powerful insights.We''re looking for a Customer Success Manager who''s passionate about building strong relationships, solving complex problems, and helping customers get the most out of our platform. If you''re a natural communicator, a strategic thinker, and fluent in both Mandarin and English, we''d love to hear from you.What You''ll Be DoingOwn the post-sale customer journey-onboarding, adoption, retention, and growthAct as a trusted advisor, helping customers optimize their supply chain operationsLead quarterly business reviews and strategic planning sessionsCollaborate cross-functionally with Product, Engineering, Sales, and OperationsAdvocate for customer needs and share insights to shape product developmentEducate users and drive engagement through training and supportContinuously improve internal processes to enhance the customer experience What ..... full job details .....